Security Center
Learn how to stay safe with online banking security tips in Central and Southwest Virginia. Protect your account, prevent fraud, and bank with confidence.
Your Security is Our Priority
At Beacon, we understand that security and protecting your accounts is your top priority when choosing a financial institution. With numerous resources and security features attached to all of our products, we strive to keep you informed and aware of important matters that affect your accounts.
Contact Beacon
If you suspect suspicious activity on your account, call Beacon 24/7 at 434.237.1566. Choose option 5.
Important
Beacon will NEVER contact you by phone, text or email asking for:
- Banking Passwords
- One-Time Passcodes
- Full Social Security Number
- Account Number
If you receive such a request, do not respond and contact Beacon immediately.
Quick Actions You Can Take if You Suspect Fraud:
- Freeze your debit or credit card instantly using the mobile app or online banking
- Reset your password
- Call Beacon Directly at 434.237.1566
Tips For Protecting Yourself
Secure Communications
Please do not send confidential information such as account numbers, passwords, Social Security numbers, or authentication codes through unsecured email.
When communicating sensitive information, please use our secure messaging inbox within online or mobile banking. You can also contact us directly by phone.
Online Banking Safety Tips
- Never share your password, one-time passcode, or authentication code with anyone.
- Create strong, unique passwords and update them regularly.
- Do not use public or unsecured Wi-Fi when accessing online banking.
- Always log out of online banking when finished.
- Monitor your account activity regularly and report suspicious transactions immediately.
- Keep your devices, browsers, and antivirus software up to date.
- Create online and mobile banking alerts. Some useful actions to target are:
- Large withdrawals (example: over $500)
- Password changes
- Login attempts
- Low balances
Phishing & Fraud Awareness
Fraudsters may attempt to impersonate financial institutions through email, phone calls, text messages, or fake websites.
Please remember:
- We will never ask you to provide your password, secure access code, or full authentication credentials by email or text message.
- Do not click suspicious links or open attachments from unknown senders.
- Verify website addresses before entering login credentials.
- If you believe you received a fraudulent communication claiming to be from us, contact us immediately.
Think Before You Reply
There are a variety of tactics scammers use to attempt to trick people into sharing sensitive information. Common warning signs include:
- Creating a false sense of urgency: Phrases such as “Your account will be closed today,” “A loved one is in trouble,” or “You must act immediately” are designed to pressure you into responding before you have time to think critically or recognize potential danger.
- Using emotion to override judgment: Scammers often impersonate trusted individuals or organizations, including:
- Your financial institution
- Law enforcement
- A family member
- Government agencies (such as the FBI or IRS)
- Tech support representatives
- An employer or coworker
- Exploiting AI technology: Scammers can now use AI to mimic the voices of loved ones, imitate your boss, or even record and reuse your own voice to make scams appear more convincing.
Their goal is to create enough stress, fear, or urgency that normal safeguards and good judgment are ignored.
Online Credit Card Security Tips
- Shop with merchants you know and trust.
- Be sure to read delivery and return policies and privacy statements on any sites you shop.
- Always use a secure browser and look for signs of security [e.g., secure URL (https://) or locked padlock] so you know you’re shopping in a secure environment.
- Never send payment information via e-mail.
- Never provide your card number as proof of age.
- Keep a record of all your transactions.
- Pay with your credit or check card.
- Look for the rewards of online shopping.
- Capitalize on the benefits of the Internet to research your purchases.
- Take your time and have fun.
Fraud Prevention Tips
- Shop with merchants you know and trust.
- Be sure to read delivery and return policies and privacy statements on any sites you shop.
- Always use a secure browser and look for signs of security [e.g., secure URL (https://) or locked padlock] so you know you’re shopping in a secure environment.
- Never send payment information via e-mail.
- Never provide your card number as proof of age.
- Keep a record of all your transactions.
- Pay with your credit or check card.
- Look for the rewards of online shopping.
- Capitalize on the benefits of the Internet to research your purchases.
- Take your time and have fun.
Additional Recommendations
It takes seconds to become the victim of financial fraud. Take a minute to protect yourself.
You’ve heard the horror stories when someone’s identity is stolen. Ruined credit. Huge credit card debt. Money lost from checking and savings accounts. It takes months, sometimes years for victims to recover their financial stability. So, please take a moment to read these simple tips on how together, we can keep your financial assets safe and protect you from identity theft.
7 easy steps to protect your identity from theft
- Track and check all financial statements. Check credit reports regularly.
- Don’t leave a paper trail. Shred financial documents and receipts before you put them in the trash.
- Guard your purse or wallet. Thieves target unlocked cars, office drawers or health club lockers.
- Protect your personal identification number (PIN). Keep it separate from your ATM or Debit card.
- Beware of phone scams. Never give your PIN or other personal financial information to an unknown caller.
- Protect yourself online. Never respond to or click on email requests for personal information, especially if you are asked to verify your account information. Phishers create look-a-like websites to trick victims into providing personal information. Report suspicious financial emails to us at Beacon Credit Union.
- Use current antivirus software and a firewall.
How Beacon Protects Your Accounts
Your accounts and personal information are protected through encryption, layered security controls, and ongoing account monitoring designed to detect suspicious activity. These safeguards, along with your rights under NCUA regulations, help protect against unauthorized transactions and support prompt fraud reporting and response.
Account Security Monitoring
We monitor online banking activity and maintain security controls designed to detect suspicious or unauthorized access attempts. Security measures may include:
- Login monitoring
- Failed login attempt tracking
- Multi-factor authentication
- Fraud monitoring and alerts
- Session security controls
For your protection, repeated unsuccessful login attempts may result in temporary account restrictions or lockout.
Your Electronic Fund Transfer Rights
Federal regulations provide important protections for consumers using electronic banking services, which can include debit card purchases, ATM transactions, ACH transfers, online banking transfers and electronic bill payments.
Reporting Unauthorized Transactions:
Notify us immediately if you believe your debit card has been lost or stolen, your online banking credentials have been compromised or unauthorized transactions appear on your account. Prompt reporting helps limit potential losses.
Member Liability Limits:
Your liability for unauthorized electronic transactions may depend on how quickly you notify us.
| Timeframe for Reporting | Maximum Potential Liability |
| Within 2 business days | Up to $50 |
| After 2 business days but within 60 days | Up to $500 |
| More than 60 days after statement availability | Potentially unlimited |
These protections apply under Regulation E and applicable law. See the section titled “Reporting Suspicious Activity” for information on how to report fraudulent activity on your account.
Data Protection
Beacon safeguards member information using industry-standard encryption both in transit and at rest. This means data is securely protected during transmission and while stored within our systems, limiting access to authorized users and systems only.
We also employ layered security controls beyond passwords to help protect the confidentiality, integrity, and availability of member information.
Deposit Insurance
Your Money is Safe at Your Credit Union!
The shares in your credit union are insured by the National Credit Union Share Insurance Fund (NCUSIF), an arm of NCUA. Established by Congress in 1970 to insure member share accounts at federally insured credit unions, the NCUSIF is managed by NCUA under the direction of the three-person NCUA Board. Your share insurance is similar to the deposit insurance protection offered by the Federal Deposit Insurance Corporation (FDIC).
Credit unions that are insured by the NCUSIF must display in their offices the official NCUA insurance sign which appears on the cover of this brochure. All federal credit unions must be insured by NCUA, and no credit union may terminate its federal insurance without first notifying its members.
Here are some important facts to remember about your share insurance:
Not one penny of insured savings has ever been lost by a member of a federally insured credit union. The federal insurance fund has several programs to help insured credit unions which may be experiencing problems. Liquidations or failures are a last resort. If a federally insured credit union does fail, however, the NCUSIF will make any necessary payouts to the credit union’s members. These payouts are usually done within 3 days from the time the credit union closes its doors.
As a member of an insured credit union, you do not pay directly for your share insurance protection. Your credit union pays into the NCUSIF a deposit, and an insurance assessment, based on the total amount of insured shares and deposits in the credit union. Insured credit unions are required to deposit and maintain one percent of their insured shares and deposits in the NCUSIF. The NCUSIF is backed by the full faith and credit of the United States government.
Most properly established share accounts in federally insured credit unions are insured up to the Standard Maximum Share Insurance Amount (SMSIA), which is $250,000. Recent legislation has also increased the insurance coverage on certain retirement accounts, such as IRAs and Keogh plans, up to $250,000. Generally, if a credit union member has more than one account in the same credit union, those accounts are added together and insured in the aggregate. There are exceptions, though. You may obtain additional separate coverage on multiple accounts, but only if you have different ownership interests or rights in different types of accounts and you properly complete account forms and applications. For example, if you have a regular share account and an Individual Retirement Account (IRA) at the same credit union, the regular share account is insured up to $250,000 and the IRA is separately insured up to $250,000. However, if you have a regular share account, a share certificate, and a share draft account, all in your own name, you will not have additional coverage. Those accounts will be added together and insured up to $250,000 as your individual account. Additionally, shares denominated in foreign currencies are insured as outlined in NCUA Rules and Regulations.
Coverdell Education Saving Accounts, formerly education IRAs, are insured as irrevocable trust accounts and will be added to a member’s other irrevocable trust accounts and insured up to the SMSIA. Roth IRAs will be added together with traditional IRAs and insured up to $250,000.
Additional coverage is available on revocable trust or payable on death accounts. You can now name a parent or sibling as a beneficiary to get separate coverage. Previously, beneficiaries had to be a spouse, child or grandchild.
The rules on joint accounts have been simplified. A co-owner’s dividends in all joint accounts in the same credit union will be added together and insured up to the SMSIA.
Enhanced Online Security
Enhanced Online Security is a security feature that adds an additional layer of protection to validate members when they log into our Web Banking service. This required feature includes verification of your Account identity through Challenge Questions and the registration of the computer you regularly use when you log in for Web Banking. Enhanced Online Security will prevent anyone but you from accessing your accounts through Web Banking—even if someone should acquire your Account Number and Passcode. Want to learn more? Click Below.
Reporting Suspicious Activity
If you suspect unauthorized account activity, fraud, or identity theft, contact us immediately.
Immediate Steps for Suspected Fraud
Call us immediately at 434.237.1566.
(Never call a phone number sent to you by text or email. Instead, contact your financial institution using the number on the back of your debit or credit card, from an official account statement, or directly from the provider’s official website).
- Provide your name and account information.
- Describe the transaction or suspected error.
- Provide the dollar amount and date, if known.
Prompt reporting helps reduce potential losses and allows us to investigate suspicious activity quickly.
Investigation timelines can vary based on transaction type, vendor, and the information provided. Investigations may take up to ten days or longer. If additional time is needed, provisional credit may be provided as required by law.
Zero Liability protections provided by Visa or Mastercard are separate from Regulation E requirements and may not apply to certain ATM or PIN-based transactions.
Electronic Fund Transfer (EFT) Error Resolution Notice
In accordance with Regulation E, consumers should report unauthorized electronic fund transfers or account errors as soon as possible.
Electronic fund transfers may include:
- Debit card transactions
- ATM transactions
- ACH transactions
- Online banking transfers
- Electronic bill payments
Your Rights and Responsibilities
If you believe your debit card, access device, password, or account information has been lost, stolen, or used without authorization, notify us immediately.
Timely notification is important. If you notify us within two (2) business days after learning of the loss or theft of your access device or credentials, your liability for unauthorized transactions may be limited.
If you do not notify us promptly, your liability may increase as permitted under applicable law.
You should also review your account statements and transaction history regularly and report any unauthorized transactions or errors immediately.
Error Resolution Procedures
If you believe there is an error on your account or statement, contact us as soon as possible and provide:
- Your name and account information
- A description of the suspected error or unauthorized transaction
- The dollar amount involved
- The date of the transaction, if known
We will investigate reported errors in accordance with applicable laws and regulations and will notify you of the results of our investigation.
Internet Fraud Alert
Recently, there have been multiple e-mail, telephone and text fraud attempts, known as “Phishing”, that were initiated to the general public that appeared to be from various financial institutions. This “Phishing” attempt asked for the recipient to provide and/or verify information about their financial accounts. Some recipients may have been directed to a false website and asked for their financial institutions account number and PIN, along with other personal information.
Beacon Credit Union does not ask members or the general public for such personal information. Anyone who receives a request that purports to be from Beacon Credit Union and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail, telephone message or text.
If you responded to such a request and provided any confidential account information, please notify Beacon Credit Union immediately of the scheme. Beacon Credit Union will help you take any additional action to protect your account.
If you feel that you have received a fraudulent phishing attempt from the NCUA, please forward the entire e-mail message to: [email protected]
Additionally, you can file formal complaints concerning any suspected fraudulent electronic phishing attempts with the Internet Fraud Complaint Center (IFCC) at www.ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.
Internet Security
General Rules
- Buy, install, and run known reliable Internet Security software. Beacon Credit Union can recommend software upon request.
- Forget the free stuff. Remember, anything free is free for a reason, and this includes Internet Security software. Avoid subscription to any free Internet Security solutions.
Specific Rules
- Turn on Pop-up blockers (this can often be tailored by site)
- Turn on Anti-Phishing
- Turn on Anti-Fraud software
- Frequently clear Tool-Bar history, no matter whose Internet tool-bar you use
- Run security updates as you receive them
- During each online session, frequently delete Cookies
- During each online session, frequently delete Temporary History
- During each online session, frequently delete Temporary Files
- Run Defrags on your computer to maintain good overall computer performance
- DO NOT allow any Internet page to save your login IDs (or passwords)
- DO NOT allow any Internet page/service to keep you logged in longer than your current session
- Make passwords lengthy and complex (alphanumeric, and mixed case)
- Use A Firewall, or Firewall software
- Take advantage of Multifactor Authentication
- Internet users should also be aware active content. Parameters for this and others can be reviewed in the Internet Options of your browser.
- Internet users should be cautious about what they download
- Using an email filter, allow only users you permit to get through to your Inbox
- Do not open email from a person you do not know
- Be wary of emails with short titles like “Here is your report,” “Please verify your account information,” etc.
- Do not share an email account with others
Running high-end Internet Security may cause your computer to run a little slower, but the safety factors are more valuable than the speed. You can verify the options of their Internet Security programs and tailor them to suit your wishes, but it is better to turn on all Internet Security features.
No security is perfect, but the less you leave behind for intruders to find and exploit, the less likely it is that you will be exposed to serious threats.
Beacon Learning Center
Expert advice and tips to help you stay safe online.
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